Troubleshooting
Adding a Payment Method to Meta
WhatsApp charges you directly for messages sent through the WhatsApp Business API. Those charges are billed by Meta, not by RabtCRM — so you need a card on your Meta Business account before your templates and campaigns will send reliably.
This is separate from your RabtCRM subscription. Your plan with us covers the platform. Meta bills you for WhatsApp conversations. Both need to be in good standing.
Step 1 — Open Your Meta Business Settings
Go to business.facebook.com/settings and sign in with the account that owns your WhatsApp Business Account.
Step 2 — Find Your WhatsApp Account
- In the left menu, open Accounts
- Choose WhatsApp Accounts
- Select the WhatsApp Business Account you want to add the card to
- Open Payment Settings
Step 3 — Add a Payment Method
Click Add payment method. In the dialog that opens, set:
| Field | Notes |
|---|---|
| Country / Region | Must match your business location |
| Currency | Cannot be changed later without creating a new billing account |
| Time zone | Determines when your billing cycle rolls over |
Double-check these three before continuing — click Next when you're sure.
Step 4 — Choose a Card
Select Debit card or Credit card, then click Next.
Step 5 — Enter the Card Details
Fill in exactly as printed on the card:
- Name on card
- Card number
- Expiry month / year
- CVV security code
Review everything, then click Save.
Your card is now linked to the Meta Business account and will be charged for WhatsApp conversations.
Troubleshooting
Messages fail with a billing error. Check that the card is still valid and has not expired, and that the account has no outstanding balance in Meta's Billing section.
The currency is wrong. Currency is fixed when the payment method is created. Contact Meta support — it cannot be changed from this screen.
I don't see WhatsApp Accounts. You're signed in with an account that doesn't own the WhatsApp Business Account. Ask whoever created it to grant you admin access in Business Manager.
Next Step
If sends are still failing after billing is sorted, work through the message failure checklist.