Every conversation, one inbox, six channels.
6 channels live in production today
Stop switching tabs between platforms
Connect WhatsApp, Telegram, your website's chat widget, Instagram DM, and Facebook Messenger, and every conversation lands in the same place — with the source channel always visible at a glance.
- 6 live channels: WhatsApp (Cloud API + Coexistence), Instagram DM, Facebook Messenger, Telegram, and web chat widget
- Connect multiple accounts per channel within your plan's limits
- No separate login or tab per platform
The same reply experience no matter the source
A conversation that started on Instagram looks and behaves exactly like one that started on WhatsApp — same composer, same AI Assist toolbar, same CRM tagging — so agents don't need to learn a different tool per platform.
- Identical conversation UI across every connected channel
- AI Assist, tags, and notes work the same regardless of source
- Easily hand a customer from one channel to WhatsApp for continuity
Turn your website into another connected channel
Drop a single script tag on your site and visitor messages flow straight into the same inbox as your WhatsApp and social conversations — no separate live-chat tool to manage.
- One script tag to embed the widget on any website
- Visitor conversations land in the same shared inbox
- No additional live-chat subscription required
What's included
All 6 channels, one workspace
WhatsApp, Instagram DM, Facebook Messenger, Telegram, and Chat Widget — all live in production today.
Questions
Multichannel Inbox FAQ
QWhich channels are actually supported?
RABTCRM supports 6 live channels today: WhatsApp (via the official Cloud API or Coexistence), Telegram, website chat widget, Instagram DM, and Facebook Messenger.
QDoes each agent need a separate login per channel?
No — an agent logs into RABTCRM once and sees conversations from every connected channel in the same inbox, with the same reply interface.
QCan I connect more than one WhatsApp number or Instagram page?
Yes, within your plan's limits — multiple connections per channel type can be linked, and they all show up organized in the same workspace.
QDo CRM and automation features work across every channel?
Yes — tags, funnel stages, and automated flows work on any connected channel, not just WhatsApp.