One inbox for every support conversation, on any channel.
The problem
Support scattered across five apps is support that gets missed.
Every conversation, assigned and accounted for
See every open chat in one shared inbox with a clear assigned agent and department, so nothing sits unanswered and no two agents duplicate a reply.
- Clear agent assignment on every conversation
- Department routing (Sales, Support, or your own setup)
- See who else is currently viewing a chat, live
WhatsApp, Instagram, Messenger — one interface
Support conversations from every connected channel show up in the exact same interface, so agents don't need to learn or switch between five different apps to do their job.
- WhatsApp, Instagram DM, Facebook Messenger, Telegram, and Chat Widget, unified
- Same reply experience regardless of the source channel
- No more logging into five different apps to do one job
Features you'll use
Built for teams answering support tickets all day
Everything below is a real, shipped feature.
Team Inbox
Assignment, departments, and a live "who's viewing" indicator.
Multichannel Inbox
WhatsApp, Instagram, Messenger, Telegram, and Chat Widget, unified.
AI Assist for Agents
Suggested replies and tone adjustments to answer faster.
AI Chatbot & Agents
Automate first-response for common questions, 24/7.
Questions
WhatsApp for Customer Support — FAQ
QDo I need separate tools for WhatsApp, Instagram, and Messenger support?
No — all connected channels show up in one shared inbox with the same interface, so your team works from a single tool instead of five.
QHow do we avoid two agents replying to the same customer?
Every conversation shows a clearly assigned agent, and a live indicator shows if a teammate is currently viewing the same chat.
QCan we route support and sales conversations differently?
Yes — set up departments (Support, Sales, or your own structure) and route conversations to the right team automatically.
QDoes this replace our existing help desk software?
For chat-based channels, yes — RABTCRM becomes the single inbox for WhatsApp, Instagram, Messenger, Telegram, and website chat, all in one place.